Refund & Return Policy

At Balaji Homoeo Lab, we are committed to providing quality products and ensuring customer satisfaction. Please read our Refund and Return Policy carefully before placing an order.

Eligibility for Returns

We accept return and refund requests only in the following circumstances:

The product received is damaged during transit.
The wrong product has been delivered.
The product received is significantly different from the item ordered.

To be eligible for a return or refund, the request must be raised within 48 hours of delivery.

Mandatory Unboxing Video

To process any claim related to damaged, missing, defective, or incorrect products, customers must provide a clear and uninterrupted unboxing video recorded from the moment the sealed package is opened.

Claims submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

Non-Refundable Situations

Refunds or returns will not be accepted under the following circumstances:

Dissatisfaction with the product after use.
Change of mind after purchase.
Product ordered by mistake by the customer.
Product has been opened, used, altered, or damaged after delivery.
Claims submitted without an unboxing video.
Requests made after the specified claim period.

As homoeopathic products are healthcare and wellness products, returns are not accepted once the product packaging has been opened for safety and quality reasons.

Return Approval Process

Once your request is received, our team will review the details, including the unboxing video and photographs (if required).

If the claim is approved:

The customer may be asked to return the product.
A replacement product may be provided, subject to availability.
A refund may be issued if replacement is not possible.

Balaji Homoeo Lab reserves the right to approve or reject any claim based on the evidence provided.

Refund Timeline

Approved refunds will be processed within 10 business days from the date of approval.

The refund will be credited through the original payment method used for the purchase. Processing times may vary depending on the customer's bank, payment gateway, or financial institution.

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an incorrect or damaged product delivered by us.

For return, replacement, or refund requests, please contact:

Balaji Homoeo Lab
Customer Care: +91 9277339928
Email: info@balajihomoeolab.co.in